Help Desk Software

At SupportCRM.com, we believe that it is our mission to develop the best Customer Service Software

Our customers success is critical to our growth and we’re committed to succeeding together

Customer Service refers to the tools that a company uses to manage and analyze customer complaints and issues throughout the customer life cycle

Using our Customer Service Software, companies can automate customer support requests and provide exceptional service to clients

Company Background:
We have considerable experience of developing web applications and mobile apps for past 12 years
Our team consists of expert Web Developers and Software professionals that have latest skills and proven expertise
We also provide Outsourcing of Software Development services and over the past few years we have developed over 1200+ Websites and Mobile Apps for clients

The main modules of our Customer Service Software are:

Knowledge Base
Create articles, FAQ’s, user guides and videos for your customers to improve customer service and reduce customer support tickets

Ticket Management
Streamline the ticket management system by providing Multichannel Support through email, phone or contact form and respond to Queries

Contact Management
Contact Manager helps you to maintain your contacts, leads, accounts, customers, phone numbers, e-mails etc in a centralized place

Service Dashboard
Get an updated view of your support requests, tickets, agents, customers , companies data, articles, etc on a interactive graphical dashboard

Reports and Analytics
View customer support requests – day/week/month reports online and leverage it to improve your Customer Service activities

Using SupportCRM.com companies can resolve customer issues faster and efficiently by automating the entire support process

For additional information on our Customer Service Software, please contact us