Tag: Best CRM Software Features

  • CRM Software Features

    Automate the entire workflow process of Lead Generation, Sales Management,
    Marketing, Forecasting, Analytics and increase productivity

    Contact Management

    Contact Manager allows you to keep track of all of your contacts, prospects, accounts, customers, phone numbers, and e-mail addresses in one location

    CRM Dashboard

    View entire sales funnel, reports, lead status, customers, sales, users, products, etc on an interactive graphical dashboard on a monthly/yearly basis

    Web to Lead

    Collect and capture leads directly from your website’s contact us page and enter them into your CRM software’s leads management

    Database Management

    Manage your contacts, leads, accounts, customers, companies, phone numbers, e-mails, etc in a centralized place

    Accounts Management

    View and manage your accounts in one location, including company information, contacts, phone numbers, e-mail addresses and check sales data

    Leads Management

    Capture leads from various sources like website, web to lead form, CSV, mobile, contacts, email and easily categorize them as per lead status

    Deals Management

    In a Kanban – view the Sales Pipeline such as Customer lost, Customer won, Leads, Negotiation, Proposal, and Prospects in separate stages

    Customers Management

    View and manage your client database – contacts, phone numbers, e-mail addresses, sales, and more in one location and view interaction details

    Sales Management

    View total sales and customers on a monthly, quarterly, or annual basis, and compare sales targets to actual results

    Forecast Management

    View details of sales vs. projection, quota percentage achieved, top achievers, and amount in the pipeline and meet sales target in a more effective manner

    Territory Management

    View sales information by territory as specified by sales management. It assists salespeople by defining regional sales based on clients, forecasts, and territories

    Reports and Analytics

    View products, customers, deals, leads, sales, pipeline, forecast, sales by users on a – day/week/month, reports online in a graphical format

    Notifications

    Get alerts when web to lead form is filled, appointment, lead generated also receive email alerts based various CRM module activities like form submission, daily report, etc

    Project Management

    Project managers can manage their project time, budget, reports and documentation for the entire team from one dashboard and improve efficiency

    Frontend Website

    Website builder module developed using React.js that displays complete website with all details of company and products with contact form option

    Document management

    Documents can be uploaded and stored online like Product literature, presentations and can be shared online with potential customers

    Product Management

    Add products and view the sales-related data of the product at all stages of the sales cycle. Also, there is an option to show the product online and get leads

    Invoice Management

    Create an email invoice that includes product details, pricing, discount, shipping fees and save it as a PDF file

    User Management

    Allows the administrator or sales manager to monitor user access and onboarding, as well as enable/disable users from using the CRM Software

    Admin Dashboard

    Add/edit/delete users, view analytics, add API settings, send emails, view reports, change the logo, CSS, and do any other admin related activity

    REST API

    API that allows developers to interact with site remotely by sending and receiving data and can also be used to develop custom mobile applications

    Calendar

    Create an appointment with the Online Calendar and use it as a scheduling tool for salespeople to keep track of events, appointments, and meetings

    File Manager

    Admin has the ability to upload things such as product literature, brochures, documents, PDFs, etc and can use these files for sales and marketing purposes

    Ticket Management

    Customer service manages customer support requests from numerous sources in one place and keeps track of all issues and complaints