Lesson 1: Customer Service Automation
- Setting Up Automated Responses for FAQs: Create a database of frequently asked questions and their answers. Use ChatGPT to respond to these queries with pre-set prompts. For guidance, visit ChatGPT FAQ Automation Guide.
- Creating Escalation Workflows: Program ChatGPT to identify complex queries and redirect them to a human agent. Utilize CRM integrations to manage these escalations efficiently. Refer to CRM Workflow Automation.
- Multi-Channel Support: Implement ChatGPT across email, live chat, and social media to ensure customers receive consistent support regardless of the platform. Learn more at ChatGPT Multi-Channel Integration.
Lesson 2: Marketing and Content Creation
- Automating Email Campaigns: Use ChatGPT to draft personalized emails for marketing campaigns. Integrate with platforms like Mailchimp for automation. See Email Marketing with ChatGPT.
- Generating Social Media Content: Plan and create engaging posts with ChatGPT. Schedule and publish them using tools like Hootsuite or Buffer. Explore Social Media Content Tips.
- Crafting SEO-Optimized Blogs: Use ChatGPT to generate blog content with keyword optimization. Learn more at SEO Writing with AI.
Lesson 3: Administrative Tasks
- Scheduling Meetings and Appointments: Automate calendar management by integrating ChatGPT with tools like Google Calendar or Microsoft Outlook. For details, check ChatGPT Scheduling Automation.
- Drafting and Proofreading Documents: Use ChatGPT to create drafts and identify errors in documents. Visit ChatGPT Writing Assistance.
Summarizing and Extracting Insights: Analyze large datasets and generate summaries or actionable insights. For tools, see Data Analysis with AI.